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Refund Policy

Last updated: April 27, 2026

This Refund Policy explains when and how you can request a refund for paid subscriptions to RepeatPost (the "Service"), operated by HQ INFOSYSTEM ("we," "us," or "our"). This policy applies to all paid plans purchased through RepeatPost.

By subscribing to a paid plan, you agree to the terms of this Refund Policy alongside our Terms & Conditions.

1. Free Plan

The Free plan is provided at no charge. Since no payment is collected, no refund applies.

If you believe you were incorrectly charged while on the Free plan, please contact us at support@repeatpost.com and we will investigate and correct any billing error.

2. Monthly Subscription Refunds

If you are on a monthly billing cycle, you may request a full refund within 7 days of the date of each charge (whether it is your initial purchase or a renewal).

  • Within the 7-day window: You are eligible for a full refund of that billing cycle's charge.
  • After the 7-day window: No refund will be issued for the current billing cycle. You may cancel your subscription at any time to prevent charges for future billing periods. You will retain access to the Service until the end of your current paid period.

3. Annual Subscription Refunds

If you are on an annual billing cycle, you may request a full refund within 14 days of the date of each annual charge (whether it is your initial purchase or a renewal).

  • Within the 14-day window: You are eligible for a full refund of that annual billing cycle's charge.
  • After the 14-day window: No refund will be issued for the current annual period. You may cancel your subscription at any time, and you will retain access to the Service until the end of your current paid period.

The longer refund window for annual plans reflects the larger financial commitment involved.

4. How to Request a Refund

To request a refund, send an email to support@repeatpost.com with the following details:

  • The email address associated with your RepeatPost account
  • Your subscription plan (Basic or Advance)
  • The date of the charge you are requesting a refund for
  • The reason for your refund request (optional, but helpful for us to improve)

We aim to acknowledge all refund requests within 2 business days of receipt.

5. Refund Processing

  • Approved refunds are processed through the original payment method via our Merchant of Record provider.
  • Please allow 5 to 10 business days after approval for the refund to appear in your account, depending on your payment provider and bank.
  • Refunds are issued in the original currency of the transaction.

6. Non-Refundable Scenarios

Refunds will not be issued in the following circumstances:

  • The refund request is made after the applicable refund window (7 days for monthly plans, 14 days for annual plans).
  • Your account has been terminated or suspended due to a violation of our Terms & Conditions.
  • A chargeback has been filed with your bank or payment provider without first contacting RepeatPost support (see Section 8 below).
  • You are requesting a partial refund for unused days within a billing cycle after the refund window has passed. Cancellation stops future billing but does not generate a pro-rata refund.

7. Downgrades and Plan Changes

  • Downgrading to a lower tier: If you switch from a higher-tier plan to a lower-tier plan mid-cycle, the lower rate takes effect at your next billing cycle. No partial refund is issued for the remainder of the current cycle, but you retain access to the higher-tier features until the cycle ends.
  • Switching from annual to monthly billing: The change takes effect at the end of your current annual period. No partial refund of the annual fee is issued.
  • Upgrading to a higher tier: Upgrade charges are billed immediately (or pro-rated as applicable). These charges are subject to the same refund windows described above, starting from the date of the upgrade charge.

8. Chargebacks

We encourage you to contact support@repeatpost.com before initiating a chargeback or dispute with your bank or payment provider. We are committed to resolving billing concerns fairly and promptly.

  • Filing a chargeback without first contacting our support team may result in your account being suspended pending investigation.
  • RepeatPost reserves the right to dispute chargebacks that it believes are unwarranted.
  • Accounts associated with fraudulent chargeback activity may be permanently suspended.

9. Exceptions

RepeatPost may, at its sole discretion, issue refunds outside the standard refund windows in exceptional circumstances, such as extended service outages or confirmed billing errors.

Any such exception is handled on a case-by-case basis and does not create a precedent or entitlement for future refund requests.

10. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice where required.

Your continued use of the Service after changes become effective means you accept the updated Refund Policy.

11. Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.

12. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

  • Email: support@repeatpost.com
  • Company: HQ INFOSYSTEM
  • Address: 425, Silver Stone Arcade, Singanpore Road, Surat, Gujarat, India 395004